Here is a good way to go through this exclusive tutorial.

1View all four videos, non-stop, your first pass. (18 minutes)

2. The button at the end will send you to a printable document outlining this presentation. 

3.  Repeat the chapters one at a time and write your questions using this outline.

4. Find the answers to your question by reviewing our additional resources.

INTRODUCTION                                                                     

OVERVIEW

THE PEOPLE

THE PROCESSES

Press HERE for the two page summary for you to print out.

        ASSESSMENTS        TUTORIALS        RESOURCES

INTRODUCTION